Our Guarantee
We believe our success comes through listening, understanding, caring and providing the best personal service in spa care. Our goals are to continually keep up to date on our education, stay current with trends and styles and to pass those talents on to you.
- In the event that you are not satisfied with any service or treatment performed, Water's Edge is happy to repeat the service within a 5-day period. Adjustment services are performed by the same technician unless other arrangements are made by management.
- We guarantee our chemical services with the at home use of professional products.
- In the event that you are not satisfied with a retail purchase, the purchase can be returned for store credit for up to 90 days from the original purchase. Makeup, skin care and nail polish are final sales and cannot be returned.
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Cancellations
Our reservations are made for you personally, therefore a credit card is required to make a reservation. A 24 hour notice to cancel a reservation is greatly appreciated. When an appointment is missed, we lose the opportunity to accommodate other clients during that time. In the event you do not show or cancel less than 24 hours prior to your reservation, there will be a 50% fee charged of the total services scheduled. We do send an email confirmation 5 days in advance, as well as a text message 2 days prior and 2 hours prior to your appointment.
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Helpful Hints
- To ensure you get an appointment when you want, with whom you want, we recommend you schedule your next service appointment before leaving
- In consideration of other clients and for your comfort as well, we encourage you to provide care for your children elsewhere during your visit at the Water's Edge.
- Please remember we work as a team to please you. We believe a change can be refreshing, so feel free to try all of us at any time.
- For your comfort and to achieve the maximum benefit from a body polish or any body treatment, we suggest that you refrain from shaving on the day of your appointment.
- For any waxing appointment, it is best to have at least a 1/4 inch of hair growth and trimmed to 1/2 inch long.
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Payment
We accept MasterCard, Visa, Discover, American Express as well as personal checks, Venmo and cash. Returned checks have a $20 fee. Gratuities are not included in services. Gratuities can be included in credit card, gift cards, venmo & personal checks.